Delivery & Return

At Uzartisan.com, we are committed to delivering authentic handcrafted products to customers around the world safely and efficiently.

Delivery Options:

• We ship orders via trusted carriers such as Uzbekistan Post, DHL, and SMC.

• Orders are typically processed and shipped within 1–3 business days from the time of purchase.

• Delivery times may vary depending on your location and chosen shipping method.

Estimated Delivery Time:

• Uzbekistan: 1–5 business days

• International: 7–21 business days (depending on destination)

Shipping Fees:

• Shipping costs are calculated at checkout based on your location and order weight.

• Free shipping promotions may apply to certain items or order values.

Tracking:

Once your order is shipped, a tracking number will be provided via email.

Return & Exchange Policy

Your satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help.

Return Window:

• Items can be returned within 10 days of delivery.

Return Conditions:

• Products must be unused, undamaged, and in original packaging.

• Custom or personalized items are non-refundable, unless defective or damaged upon arrival.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 3–7 business days.

• Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item).

How to Request a Return:

• Email us at shopping@uzartisan.com with your order number, reason for return, and any supporting photos.

• Our support team will provide return instructions.